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Featured Articles

Effective Marketing and Advertising Plans Don’t Have to Break the Bank Marketing can sometimes seem like a hit-or-miss proposition. Some efforts will fall flat, while others quickly will become indispensable ways to bring in customers. The key to an effective marketing plan is to constantly...
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An Interview with Branding Expert and Business Author Karen Tiber Leland Karen Tiber Leland is a branding expert and author of “The Brand Mapping Strategy: Design, Build and Accelerate Your Brand.” She is also the president of Sterling Marketing Group, where she helps companies, CEOs, executives...
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An Interview with Massachusetts Multi-Store Owner Jim Whitmore Jim Whitmore is the owner of three Sunshine Express Laundry Centers, located in Massachusetts’ North Shore region. All three self-service laundries – ranging in size from 1,500 to 3,000 square feet – have been fully renovated and...
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Spoiler Alert: Social Media Isn’t ‘Free’ Anymore Social media is a beast. Tame it and you’ve got a powerful platform to promote your business. Let it run wild and it will run over you. Here’s an example of “social media gone wild” that you may have experienced before (and might not even...
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Grow Your Laundry Business by Offering Today’s Homeowners What They Want For years, the general consensus had been that competing self-service laundries shared a finite customer base within a given marketplace. Following this line of reasoning, a new store in the neighborhood simply sliced...
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Store Owners Share Their Strategies for Keeping Laundry Equipment in Service and Operating Smoothly [This is the second part in a series on equipment repairs and maintenance.] In last month’s cover story, a number of laundry owners shared their strategies and personal thoughts on keeping...
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The Industry’s Leading Businesspeople Descend on Southern California to Take a ‘Look Forward’ Nearly 200 of the nation’s leading laundry owners and industry executives recently joined their peers for two days of high-level networking and progressive educational sessions – all set amidst the...
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Laundry’s Greatest Love (and Hate) Affair There are few things in business that are constant. Prices change, markets are always in flux, and each year it seems there are new innovations that attempt to shake up the way we all do our jobs. You might even say that the only constant these days...
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Up and Running

Store Owners Share Their Philosophies for Keeping Laundry Equipment in Service and Operating Smoothly [This is the first part in a series on equipment repairs and maintenance.] As a laundry owner, your customers pay your bills. And, more than anything else, it’s your wide array of...
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An Interview with Business Sustainability Expert Tim Greiner Tim Greiner is the co-founder and managing director of Pure Strategies, based in Gloucester, Mass., with a satellite office in Reston, Va. He has pioneered approaches to building environmental and social integrity into products,...
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A Roundtable Discussion with Today’s Leading Bill Changer Manufacturers After washers and dryers, your store’s bill changers are arguably the most vital pieces of equipment in your store. After all, they make it possible for many of your customers to actually use your laundry equipment. ...
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Dewayne Bohannon Wash-n-Go Columbia, S.C. Before Getting into the Laundry Business… Dewayne has been in the self-storage industry for 25 years, and he is also in the coin-operated amusement business. Store Opening Wash-n-Go in Columbia opened two years ago. However, Mr....
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Owners Discuss the Current State of Their Laundry Operations, While Sharing the Specific Indicators They Use to Gauge Success The small-business half of the economy seems to have clawed its way back to a somewhat normal level of economic activity. According to the National Federation of...
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3 Customer-Engagement Tips Designed to Boost Your Store’s Digital Marketing Success Economies rise and fall – and, thus, businesses have to weather the good and the bad. At this point, the most recent economic downturn is a few years behind us, but that period brought to light some key...
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Philadelphia Laundry Owners Are Changing Lives in the Neighborhoods They Serve The Laundry Café is the creative vision of owners Brian Holland and Tyrone Akins – two former Big Pharma executives who grew up in the inner city and share a commitment of providing an upscale laundry experience...
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Tyesha Offiong A&Q Laundry Room South River, N.J. Before Getting into the Laundry Business… Tyesha formerly served as the director for a non-profit organization. Store Opening March 1, 2015 Business Hours 7:00 a.m. to 9:00 p.m. daily Staff Three...
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Here’s What to Consider Before Purchasing a Security System for Your Laundry Business I recently experienced a “slip-and-fall” incident at one of my stores. However, I was immediately suspicious that this claim might simply be a play for a settlement. Here’s what happened: I received...
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HR Management Technology Tips to Help You Survive Your Business’ Growth So, you own a self-service laundry that is either partially attended or fully attended, meaning that for some significant portion of the day for which your store is open to the public you have employees in your store to...
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Jack and Mary Lanning In & Out Laundromat Lowell, Mass. Before Getting into the Laundry Business… Jack was a manufacturer’s sales representative while also managing his parents’ tax services business. Mary is a stay-at-home mom. Store Opening December 2015 Business...
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Laundry Owners Open Up About Their Recent Renovation Projects During last year’s Clean Show in Atlanta, the Coin Laundry Association presented a seminar dubbed “Flip My Laundry,” in which laundry owners discussed the highlights of their recent store renovation projects. At the time, CLA...
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