Attendant Incentives-Wash and Fold

[tle067]

Can anyone share with me any attendant incentive or motivation that you have used effectively to drive wash and fold sales (particularly commercial accounts)

[brucehwalker]

You the owner are the driving force behind new sales, not the attendant. You must get out there and find it. Get in there and fire them up. If W&F grows raises are a possibility. Around my store it is bragging rights when someone breaks the daily pound record for most laundry dropped off in a single day/shift.

I have tried per pound commission before and they turned their nose up at it because it didn't add up to much and was hard to track. I stopped it and haven't heard a peep. I now pay a quarterly bonus and raise for my top performers and they love it.

[BUTTERHEAD]

I have thought about getting WDF going and just letting the employees have all of the money, and I just get the coin revenue. Does this make sense? What are the drawbacks?

The thought here was that they can keep all of the money except what ges into the machines, which is what I want. There is nothing that I have to keep track of.

[Adamski]

Butterhead, Butterhead, Butterhead,

(Sorry, I couldn't resist the above)

If you allow your attendants (whom you pay wages and payroll taxes on) to start their own Drop Off Laundry business within your laundromat; you will end up with attendants who pay more attention to "their" business than your business.

You can be sure they'll take their time doing a great job on those drop off laundries and a not so great job keeping your laundromat clean.

If you're going to offer Drop Off Laundry service, you should use pre-printed, numbered invoices and an electronic cash register. Then you will have appropriate controls to run it as a department within your laundromat. You keep the gross sales and just continue to pay your employees an appropriate wage. If the Drop Off Laundry business takes off, you can hire one or two employees specifically for that department.

Larry /ubbthreads/images/graemlins/cool.gif

[brucehwalker]

If you do it well and the volume grows it will more than pay for your employees and then some. You want to let that kind of cash just walk out the door? If you don't want that part, just send it to me. /ubbthreads/images/graemlins/grin.gif