View Full Version : sunday business
07-03-2007, 02:23 PM
Normally, as most laundry stores do, sunday is the busiest day....my store also had been busy until a couple of months ago....but maybe the reason that one day there was hot water problem( water heater out of order) all day sunday, so there were much complaints and refunds on that day...I think since that sunday, the revenue on sunday has been down....
anyway, I want to get it back to normal busy sunday...
how about my idea of giving free chips or detergent "Tide" one box each customer all day sunday?
would it be just temporary effect? or it could bring back business?
Thank you so much
How long has business been slow on Sundays? For me, the past week has been slow. This is normal in my area, which is a working town (not a resort or vacation area). In the summer, and particularly around July 4th, many people are traveling and busy with family obligations and get-togethers. Therefore a lot of customers are out of their normal routine, and the laundry is not getting done on schedule. I am expecting a slow week this week, and a little pick up next week as some return home.
Busiest times are Sept - Dec as heavy blankets and clothes are brought out. People wear heavier clothes (at least in New England) during the Fall/Winter months, and this results in heavier WDF loads, heavier self service loads, and extra revenue.
Due to the above, a certain amount of slowness should be expected in the summer.
07-03-2007, 04:21 PM
I compared each day with Sunday, e.g. Sat vs. Sunday revenue, Mon vs. Sun, and so on...
so, slowness in Sunday past 2 or 3 months is not due to seasonal reason, I think...
other date like Mon ~ Sat business compared with last year, each months... vs. Sunday last year and this year, etc....
so, I think some(?) of people who used to come Sunday don't come Sunday, maybe weekday or go to other laundromats...
so, my question is how to get it back to "USUAL Busy Sunday"??
07-03-2007, 05:32 PM
As per my experience one day of no hot water doesnt effect your business. We had that issue for whole week before we realize it is piping that creating problem cz it was 80% blocked. There must be something else.
07-03-2007, 06:30 PM
oh, no, it was not just simple "no hot water issue", what happened on that sunday was, water heater was out of order and also there was some leaking on the pipe, so whole hot water tank had to be shut-off and closed the value, so not even cold water through hot water pipe, this means customer could not use their favorate "Hot water" cycle since wacomat stopped with "01" or "08" error code due to water shottage....
the only possible working cycle was "COLD water" cycle, so I put sign on small paper, saying "Please use only COLD water selection", but they didn't read and just selected Hot water cycle and so many machines were stopped in the middle of washing, and my attendant refunded the other machine all day sunday....that's why I guess that Sunday was "BLACK SUNDAY" to me....
07-04-2007, 06:46 PM
I had a similar hot water outage problem a few months back. I placed signs on the doors and worked the floor to advise people. Anyone that wanted it got a free box of cheer which works well in cold water. Volume is back where is was, total cost = $35 for a box of cheer and $20 in thank you donuts and coffee.