some customer

[James2011]

on busy Sunday around 11am...I was on the store...
one guy approached me and complained that he did not put his laundry inside of washer, he just put coins and push start button...he asked me full refund!
so, I asked him, "why didn't you put your clothes in the machine?" he said he FORGOT...
LOL...
So, I said I can give you half refund, because it's 100% your mistake, so I need to cover the expense of water and m/c and electricity...
but he got angly and getting MAD mAD MAd...
yelling me and shouting at me....
so, I showed him my killing SMILE...
but still he was mAD...I ignored and he asked me to call POLICE...so, I said OK, I will call COP!
then I called, after 5 min later he approached me again and said "I am busy, so I can't wait POLICE, so I am leaving now, but don't think I am leaving because I am afraid of police!", then he went out...shouting me "I WILL NEVER COME BACK HERE AGAIN!!!"
normally it took around 10min cop came to store..
so, I called cop again and cancelled it...

Then, I went out and come back store 5 hours later, that afternoon, and I saw one gentleman was sitting and talked to other customers and laughing...very pleasant atmosphere...
so, I looked at him... that's the same guy! he came back !!
LOL, LOL /ubbthreads/images/graemlins/grin.gif

[Bernard]

I know how you felt, it burns me that they never see it from our point of view. You buy a burger and go outside and drop it by mistake. You don't take the burger back and say give me a new one. Your loss buddy. That said...

Of course you know your customers and your community better than me. I agree you were right but you also, IMHO, were wrong. When I see it was a clear error by the customer and not an attempt to rip me off I give them the full refund. Call it good customer development.

[James2011]

[ QUOTE ]
I know how you felt, it burns me that they never see it from our point of view. You buy a burger and go outside and drop it by mistake. You don't take the burger back and say give me a new one. Your loss buddy. That said...

Of course you know your customers and your community better than me. I agree you were right but you also, IMHO, were wrong. When I see it was a clear error by the customer and not an attempt to rip me off I give them the full refund. Call it good customer development.

[/ QUOTE ]
I know, most cases, I do full refund...
but to that guy, he was MEAN, so I could not...my philasophy is I have to show some penalty to those who are really MEAN and BAD GUY...even it looks like their mistake....
IOW, if he showed me some respect....then it must be a different story.... /ubbthreads/images/graemlins/smirk.gif