07-15-2009, 10:38 AM
Often times I get phone calls from customers wanting me to pick up WDF, which I do for local customers that have set weekly service. Typically when a customer wants one time pick up I will only do it if they have a hard luck story, and if they are not near me I tell them sorry. Well yesterday a woman calls me up and wants to know how much WDF service is as she is interested. She tells me she is in the local area. I tell her the price and she wants to know if there is any discount if she has a lot. I tell her we don't normally do that for residential accounts only commercial. So I ask her what she has and she starts telling me something like 17 blankets, sheets, towels etc. I ask her again if this is a business or personal. She assures me it is a residence and explains the odd story. Not wanting to pass up a big order I tell her I would give her a 20% discount. She is very happy. Then she gives me her address. Had she told me that first I would have shut her down, as it was about a 10 mile trip from the store -- but not all that far from my house. Bottom line, I went to pick up all the stuff and it came out to be over $500 worth of laundry. Boy am I glad she did not start off by telling me where she was or I would have walked away from the business.