Master_Static
02-12-2004, 10:15 PM
I felt this piece should be posted for all to read.
My name is Ray and I own 3 laundromats. I recently went searching for a way to keep an eye on all 3 of my stores. I kept losing revenue in 2 of them and there was no way I could keep an eye on all of them at once. I was at the mercy of my employees and my customers.(They kept complaining about losing money in the machines as well as customers ripping off other customers clothing.) One day, I decided it had to end and I began reading up on video surveillance. I searched through the Coin-Op and Journal. I searched the Internet for answers. I kept seeing the same 2 names. Laundry Spy and Active Vision. Figuring Laundry Spy would be my first choice to contact, I called them up about their video system. A seceratary answered the phone and said "Noone is here to answer your questions." "Give me your name and number and someone will call you back. I waited and waited and then 5 days later, someone (Who was quite rude, returned my call) They gave me a price of $5,800.00 for a 4 camera system. I asked them if there was some sort of a Demonstration I could see and they didn't have one. The attitude I got was I was'nt important enough for them to take the time to answer my questions. I hung up the phone and called the second company, Active Vision.
Their technical manager, Joe Garcia answered the phone.
I asked how much their 4 camera system was, and to my surprise, it was $2695.00 Thinking there was some sort of catch, I asked "Is there some way I can see a demonstration?" He said, "You sure can" Just visit our Website and you can try out our Demo. We believe in allowing anyone to try out our equipment before they purchase it. The website was www.Active-Vision.com (http://www.Active-Vision.com) I visited there website and viewed their demonstration. The software was very easy to use. After the Demo, I called back and asked for the Technical Manager Joe.
I asked him what kind of camera's were available, because one of my concerns were for nighttime viewing.(I didnt know much about camera's) He discussed in length about camera's, helping me to understand the features and terms I did not understand. He was very patient and understanding, which helped a lot in making my decision. I decided I was going to try out one of their systems. Not only was it good, it was GREAT. The day after my system arrived, I received a call from Joe asking me if I needed any help. I said I would be needing some, since I am not a tech nor am I a guru. Once I set up the system, I noticed that they had built in tutorials teaching me how to use the surveillance system as well as how to connect the system to the Internet. I watched the tutorials, which were very easy to follow and in a matter of minutes, I had my system connected to the Internet. I went home that very night and was able to view my store over the Internet using nothing more then Internet Explorer.
A week went by and I called Active Vision back and I asked to speak to Joe. He showed genuine concern and asked how I was making out installing my system. I told him it was already set up and I was actually calling to order 2 more systems for my other 2 stores. I bought 2 more systems, and again, the day after they arrived, Joe called me and asked me if I needed any help whatsoever, to feel free to call and he or one of his technicians would answer any of my questions. After I got both systems set up(BTW, I used the tutorials already built in and when I was done, I felt like a pro.) Now I can view all 3 of my stores from anyplace on the planet, so when I go away on vacation, I can still keep an eye on my stores. Thank you so much Active Vision. I have my life back again and since I installed these systems, I am not losing money, I am finally turning a profit. I wish these guys were around years ago. Thanks for taking the time to listen,
Raymond Preston
My name is Ray and I own 3 laundromats. I recently went searching for a way to keep an eye on all 3 of my stores. I kept losing revenue in 2 of them and there was no way I could keep an eye on all of them at once. I was at the mercy of my employees and my customers.(They kept complaining about losing money in the machines as well as customers ripping off other customers clothing.) One day, I decided it had to end and I began reading up on video surveillance. I searched through the Coin-Op and Journal. I searched the Internet for answers. I kept seeing the same 2 names. Laundry Spy and Active Vision. Figuring Laundry Spy would be my first choice to contact, I called them up about their video system. A seceratary answered the phone and said "Noone is here to answer your questions." "Give me your name and number and someone will call you back. I waited and waited and then 5 days later, someone (Who was quite rude, returned my call) They gave me a price of $5,800.00 for a 4 camera system. I asked them if there was some sort of a Demonstration I could see and they didn't have one. The attitude I got was I was'nt important enough for them to take the time to answer my questions. I hung up the phone and called the second company, Active Vision.
Their technical manager, Joe Garcia answered the phone.
I asked how much their 4 camera system was, and to my surprise, it was $2695.00 Thinking there was some sort of catch, I asked "Is there some way I can see a demonstration?" He said, "You sure can" Just visit our Website and you can try out our Demo. We believe in allowing anyone to try out our equipment before they purchase it. The website was www.Active-Vision.com (http://www.Active-Vision.com) I visited there website and viewed their demonstration. The software was very easy to use. After the Demo, I called back and asked for the Technical Manager Joe.
I asked him what kind of camera's were available, because one of my concerns were for nighttime viewing.(I didnt know much about camera's) He discussed in length about camera's, helping me to understand the features and terms I did not understand. He was very patient and understanding, which helped a lot in making my decision. I decided I was going to try out one of their systems. Not only was it good, it was GREAT. The day after my system arrived, I received a call from Joe asking me if I needed any help. I said I would be needing some, since I am not a tech nor am I a guru. Once I set up the system, I noticed that they had built in tutorials teaching me how to use the surveillance system as well as how to connect the system to the Internet. I watched the tutorials, which were very easy to follow and in a matter of minutes, I had my system connected to the Internet. I went home that very night and was able to view my store over the Internet using nothing more then Internet Explorer.
A week went by and I called Active Vision back and I asked to speak to Joe. He showed genuine concern and asked how I was making out installing my system. I told him it was already set up and I was actually calling to order 2 more systems for my other 2 stores. I bought 2 more systems, and again, the day after they arrived, Joe called me and asked me if I needed any help whatsoever, to feel free to call and he or one of his technicians would answer any of my questions. After I got both systems set up(BTW, I used the tutorials already built in and when I was done, I felt like a pro.) Now I can view all 3 of my stores from anyplace on the planet, so when I go away on vacation, I can still keep an eye on my stores. Thank you so much Active Vision. I have my life back again and since I installed these systems, I am not losing money, I am finally turning a profit. I wish these guys were around years ago. Thanks for taking the time to listen,
Raymond Preston