View Full Version : Customers, gotta love em
07-25-2004, 06:33 PM
I was in this morning replacing a broken belt and see a man pouring lots of soap into a double washer. I say something like "wow" to get him to stop and explain that he already has too much soap. He says he just put a little and that was soap that someone else left there (like it matters who owns the soap). After I explain the proper amount of soap he thanks me. Then he says he really does not like these front loaders, they don't wash as well as his top load machine at home (well why is he here using them). Then he complains about the price, and I explain that most of my competitors small machines are the same if not higher priced. Then he complains that the dryers just eat money. Next he tells me how he comes in every week and we have done a great job keeping the place clean and nice. Go figure, gotta love customer logic and complaints
07-25-2004, 09:02 PM
I could write a book!
07-26-2004, 03:24 AM
It never ends. Wonder why there is no sitcom or reality TV shows that are laundromat based! I have a customer who complains every time I see him, and he has been comming in for about 4 years.
07-26-2004, 11:43 AM
Had an elderly lady in and said you are a man, you don't know anything about
washing clothes. At home when my washer was working I always use 2 cups
of liquid tide - so "go away, I can handle this!". 25minutes later she asked for
help but this time eattin mucho humble pie when the front loader blew up/over
sudsed. That day she apologized and continued to wash with us until her
machine at home was fixed. When her machine was finally fixed, she cried
because she'd be no longer coming in on a weekly basis. She does call
occasionally and if my wife or I are in, she tries to drop by to say hello
and have a cup of coffee, cookies and chat. Like you said, "customers -
gotta luv em"...
07-28-2004, 01:57 AM
I had a lady give this long explanation why she was in my laundry, saying that she and her husband were both pilots for a major airline and they were building a log house and waiting for the construction to be finished. She said how they were living in temporary housing and had no washer and dryer. Every time I saw her I would ask how the building was going and she would tell me this sad tale of the delays.
I saw her off and on for over the next, when I finally could not hold back any longer and I made a smart comment that I noticed the log home was not done yet.
07-28-2004, 03:04 AM
I had a young lady come in last week with one of my laundry cards. She wanted to know how much value was on the card. I showed her to the X-changer and when she inserted the card it came up with $19.83. She said "Wow".
After talking to her a while I found out that she had won the card from another lady in a poker game.
I then asked her if she wanted the money on the card. She said "No, everyone else has a card so I would like to keep it. I have a washer and dryer at home, but now I have an LMARIES card."
I guess I could have told her that I could have given her the money and she still could have kept the card.