Quote:
Originally Posted by MrMachine
I kept my presoak, but instead of the machine dropping the water at the end of the presoak, it holds the water and adds more when it begins the main wash, bringing the water level up to the higher main wash level.
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Paul: While I don't ADD water between pre and main washes, this sounds an awful lot like Dexter's "Plus Cycle"... during the first minute, the customer can add an extra quarter ($.50 in my case) and the timer will increase by 3 minutes... That 3 minutes is additional agitation with the same water.
Quote:
Originally Posted by MrMachine
Mike, as an experienced Mat owner, I'm sure you've seen the occasional customer who washes 2x.
That always amazed me.
I have a couple of obsessive/compulsive "hand washers" come by from time to time as well. You know, the ones who wash their hands at least 10 times during their stay.
I remember one woman who would wipe down the inside of each washer AND dryer with full strength bleach before she would put her laundry in.
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Quote:
Originally Posted by DaveLevenson
I have a regular customer who uses four machines at a time. He wipes the interior of each basket, then runs an empty cycle (with soap, but no clothes) on each of the four machines, and then washes his laundry...
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When we first bought #2, I met a customer who's family had some severe allergies, and they lived in a moldy trailer. The previous owner always started her washers for free the first time so she could run an empty cycle with vinegar in the dispenser. Once the vinegar cycle was complete, she would then pay for her regular washes. I allowed this process to continue - manually starting the vinegar loads when it still ran on coins. Once we converted to cards, I showed her how I could credit the first load back to her card if she wanted to give me her account number for tracking or reporting. Last year one of her kids got very ill and they moved to "the big city" with the big hospital.
It's also not uncommon for our Monster machines to be run (paid) twice... most of the ranchers who wash horse blankets are happy to pay for the second empty or bleach load to clean out the machine for the next person. They're just happy to have a place to wash blankets - at any price.
-Case
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