10 Ways to Irritate Your Customers… Guaranteed!
Here are some common customer service miscues that will definitely cost you business
Open for Business
The weeks leading up to – and immediately following – your grand opening are crucial to your store’s success
Resolutions for a New – And Profitable – Year
Make 2012 the year you take your laundry business to the next level
The 3 Most Common Maintenance Headaches
How to troubleshoot your water valves, drain valves and door locks
Bad Day at the Office?
A week in the psychological life of the typical laundry owner
Time for a Makeover?
Some simple, cost-effective ways to keep your laundry looking and running its best
Getting Down to Business
Some factors to consider before taking on commercial accounts
Riding the Small-Business Roller Coaster
Gracefully reacting to your laundry business’ many ups and downs
Seeing the Light
A look at one laundry owner’s conversion to more efficient lighting
Becoming a ‘One-Stop Shop’
Some factors to consider before adding drop-off drycleaning to your laundry’s services