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Just got my first commercial client, what next?

I'm in dire need of advice! I currently manage a small janitorial co. and took a shot at a bid to do laundry for a commercial industry. Starting with around 100 pants, 100 shirts made of high end work fabric which I'm not sure what it's called but I suprisingly got the bid and now I don't have...

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Blog Entry
Wash with Wally: Cleaning Leather Gloves, Keeping Stainless Steel Washers Shiny and More...

I’ve landed a commercial account with the local sewer and water department, washing their leather gloves. But I am having trouble getting the gloves soft and pliable. I also could use some tips on how to remove all of the dirt, grime and grease on them. I would appreciate any advice you can...


Blog Entry
Wash with Wally: Removing Food Oil Stains, Dealing with Smoke Odors and More...

I have a great drop-off laundry business. Up until recently, I had no problems with stain removal. However, last month, I picked up a restaurant account and now wash a great deal of their linen. My problem is that I can’t seem to remove the food oil stains from the table linens. And,...


Blog Entry
Risky Business

Unless You Regularly Tackle Tough Commercial Laundry Stains, Chlorine Bleach Most Likely is an Unnecessary Risk to Your Wash-Dry-Fold Service I recently received a phone call from a CLA member who had just ruined a wash-dry-fold order. As it turned out, one of her employees used chlorine...


Blog Entry
Wash with Wally: Calculating a Workable Retail Rent, Bidding on a Commercial Account and More...

My rent payment is killing me. Is there some type of calculation as to what percentage of gross the rent should be? Ideally, your rent should be between 15 percent and 25 percent of your gross volume. When you venture into that 25 percent range, have debt service on equipment and are fully...


Blog Entry
Two for One

The Doctor Tackles a Couple of Common Laundry Questions Recently, a number of self-service laundry owners have asked me about two specific topics related to their businesses. As a result, I thought I would address each issue in this month’s column. One of the topics is hard water. Everyone...


Blog Entry
Wash with Wally: Commercial Ironing, Scented Detergents and More...

My wash-dry-fold and commercial laundry businesses are going very well and my attendants are busy all day. However, I recently landed a contract with a security company to do their shirts. This client wants the shirts washed and ironed. Unfortunately, I’ve been having a difficult time finding a...


Blog Entry
Wash with Wally: Mattress Pads, Mildew Odor and More...

I’m toying with the idea of opening a store that caters strictly to drop-off laundry customers, with no self-service business at all. The location I’m considering is densely populated, with residents in the upper-middle income range. What do you think? The drop-off laundry business did very...


Blog Entry
Wash with Wally: Battling Garment Odors, Cleaning Tablecloths and More...

I bought a laundromat a few months ago, and I have been seeing the wash-dry-fold business decrease every month. I’ve taken my own clothes to my store to have them washed with our drop-off service, and the clothes came out smelling quite bad – to the point where I had to rewash them at home. I...


Blog Entry
Wash with Wally: Cards vs. Quarters, 24-Hour Stores, Stuffed Animals and More...

I’m going to remodel my self-service laundry. In the process, I’ll be replacing all of the equipment, and adding some 80- and 125-pound washers. My question is whether to go with a card system or to stay with strictly quarters. With the increase in the cost of doing business, it’s inevitable...